We offer a 5 year guarantee against breaking. Normal wear and tear is not a valid reason for a return. We also do not accept returns for holds that have been placed on your climbing wall. If you have an issue with your order upon acceptance please leave it in its original packaging so it can easily be shipped and restocked by our fulfillment house. We do not return orders that have been received for more than 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, we will issue you a return slip.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.